Terms of Service
Reply Autopilot · Last updated: 20 July 2026
Provider: AI Waverider — Sakhr Al-Absi (Einzelunternehmer), Hünensteig 12, 12169 Berlin, Germany · support@aiwaverider.com
1. Acceptance
By creating an account or using Reply Autopilot ("the Service") you agree to these Terms. If you act for an organization, you confirm you are authorized to bind it.
2. The Service
Reply Autopilot connects to mailboxes you authorize, uses AI to classify incoming messages and generate reply drafts, can send replies (per your configuration), and can book calendar meetings. Features and limits depend on your plan.
3. Accounts & connected mailboxes
- You are responsible for your account and for safeguarding access.
- By connecting a mailbox you confirm you are authorized to access and send from it and to grant the requested permissions.
- You may disconnect a mailbox anytime, which revokes our access.
4. Acceptable use
You must not use the Service to send spam or unsolicited bulk email; to violate anti-spam law (e.g. CAN-SPAM, GDPR/ePrivacy, CASL); to send unlawful, deceptive, harassing or infringing content; to impersonate others or send without a lawful basis/consent; or to circumvent provider terms or rate limits. You are solely responsible for messages sent from your mailboxes and for your compliance with all applicable laws.
5. AI-generated content
Replies are AI-generated and may be inaccurate. You are responsible for reviewing content before it is sent. The Service defaults to drafts-first; if you enable auto-send, you accept responsibility for sent content. We make no warranty that AI output is correct or fit for any purpose.
6. Plans, fees & usage limits
- Paid plans are billed in advance via Stripe on a recurring basis (monthly, in EUR).
- Each plan includes a monthly "emails handled" allowance; when reached, AI processing pauses and lower-cost handling continues until you top up or upgrade. Unused allowance is not refunded.
- As a Kleinunternehmer under § 19 UStG, the Provider does not charge VAT.
- We may change prices with prior notice, effective the next billing cycle.
7. Free trial
A free trial, where offered, runs 7 days (drafts-only) and may be volume-limited. No card required; it converts only if you choose a paid plan.
8. Cancellation, refunds & right of withdrawal
Cancellation. You may cancel anytime; access continues to the end of the paid period. Unused monthly allowance is not refunded.
Right of withdrawal (consumers only — Widerrufsrecht). If you are a consumer (a natural person acting outside your trade or profession), you have a statutory 14-day right of withdrawal for distance contracts (§§ 312g, 355 BGB). A full Widerrufsbelehrung and the Muster-Widerrufsformular are provided at sign-up.
- Paid digital services: if you expressly request that we begin the paid Service before the 14-day period ends and confirm you understand you lose your right of withdrawal once it is fully performed, that right expires accordingly (§ 356 Abs. 4 BGB). The free trial (drafts-only, no payment) does not trigger this until you start a paid plan.
- Electronic withdrawal function (§ 356a BGB, in force since 19 June 2026): you can withdraw anytime using the withdrawal ("Widerruf") button in your account.
The right of withdrawal does not apply to business / B2B customers (e.g. agencies).
9. Availability & changes
We aim for high availability but provide the Service "as is" without an uptime guarantee (unless an SLA is offered to your plan). We may modify or discontinue features with reasonable notice.
10. Liability (Haftung)
- The Provider is liable without limitation for injury to life, body or health, for intent and gross negligence, and under the Produkthaftungsgesetz.
- For slight negligence, the Provider is liable only for breach of an essential contractual obligation (Kardinalpflicht) — one essential to proper performance and on which you may regularly rely — limited to foreseeable, contract-typical damage.
- Any further liability for slight negligence is excluded. These limits apply equally to the Provider's legal representatives and vicarious agents.
- Indemnity: you indemnify the Provider against third-party claims arising from your messages, misuse, or breach of law or these Terms.
11. International users & applicability
The Service is operated from Germany under German and EU law. Your legal rights depend on where you are:
- EU/EEA consumers receive the GDPR rights and the statutory right of withdrawal described above.
- Users outside the EU/EEA are subject to the mandatory consumer-protection and data-protection laws of their own country, which may grant different (or fewer) rights; nothing in these Terms limits non-waivable rights you have under your local law.
- US users in particular remain responsible for compliance with US sending law (e.g. CAN-SPAM); the German Widerrufsrecht is an EU consumer right and does not apply to US contracts.
Where these Terms conflict with a mandatory protection of your country of residence, that mandatory protection prevails for you.
12. Governing law & disputes
These Terms are governed by the law of the Federal Republic of Germany, excluding the UN CISG. Mandatory consumer-protection provisions of the consumer's country of residence remain unaffected. Place of jurisdiction for merchants: Berlin; for consumers, the statutory rules apply. EU online dispute-resolution platform: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in proceedings before a consumer arbitration board.